Cloud Systems Engineer

Satalyst is a Gold Microsoft partner specialising in Microsoft cloud solutions, data analytics, and business productivity tools and services. Our services cover the full customer lifecycle including consulting and advisory, software development and delivery, cloud infrastructure, cloud subscriptions and ongoing technical support and optimisation services.

Candidates able to work from either Perth or Adelaide are invited to apply.

The Role

A fantastic opportunity for someone with varied skills across the Microsoft stack wanting to fast track their cloud career.

You will work in a small team providing technical support and ensuring our clients’ cloud environments are well maintained, enhanced and have optimal performance. You will also be involved in delivering projects involving migration and deployments in Azure and Office 365.

If you have a fantastic self-driven/customer-driven attitude and keen to broaden your skill set and put your career on the pathway to becoming an SME lead in Microsoft Azure and Office 365, this role could be for you!

Key duties of the role will include:

• Ensuring Satalyst’s and our client’s cloud platforms are available, secure, and performing
• Managing, monitoring and reporting on client’s Azure environments
• Combination of small-sized projects and BAU work with an Azure and O365 focus
• Configuration, administration, and migration plus the on-going support services of Azure and O365 environments
• Providing technical support and maintenance (incident, change & problem resolution) for Satalyst’s clients
• Identify improvement opportunities as well as adopting new methods and best practices for Satalyst’s clients
• Attend onsite visits to clients when required
• On call and after-hours support may be required

What we’re looking for:

Essential

• Strong experience in IT infrastructure with a focus on the Microsoft technology stack
• Experience in Azure (PaaS / IaaS) and Office 365 (Exchange Online, SharePoint)
• Relevant Level 2/3 experience working in a technical support or systems engineer role working at a Managed Services Provider
• Experience in on-premise and cloud backup solutions
• Experience in remote desktop environments, end-user computing configuration and troubleshooting
• Experience with Active Directory and Windows Server environments
• Experience with Networking (LAN, WAN, VPN)
• Competent with most business technologies within an office environment
• Demonstrate analytical, troubleshooting and problem solving skills
• The ability to learn new technologies quickly
• Ability to prepare quality written correspondence, and internal and external-facing documentation
• Customer facing support experience
• Willingness to learn and upskill
• Willingness to take Microsoft competency exams

Highly desirable

• Experience in Security products and devices
• Customer facing experience in professional services or similar
• Knowledge of scripting languages for automated service deployments (e.g. PowerShell)
• A tertiary qualification and/or industry certification
• ITIL certification or process experience

Soft skills

• “CAN-DO” attitude
• Clear and personable communication skills
• Creative and tenacious problem solver, who will think beyond the status quo and will own issues until full resolution
• High energy level coupled with a desire to take on responsibility
• Ability to handle multiple tasks and prioritise work to maintain productivity levels
• Ability to work autonomously

The Offer

We are a small, welcoming, and connected ‘family’ with a personal approach. In addition to a professional work environment and a competitive salary and benefits, working with Satalyst can give you:

• A supportive and approachable management team that you’ll work with every day
• Opportunity to work in smaller teams and have the ability to be involved in a wider range of activities
• A great opportunity to work creatively with emerging technologies and to evolve the way of working with contemporary methodologies and practices
• We provide ongoing support and development for your training and future career growth

If you believe you have the right skills and more importantly the right character, attitude and spirit to thrive in the Satalyst environment, then send your cover letter and CV to jobs@satalyst.com

We look forward to hearing from you today!

Notice to Recruitment Agencies

Any unsolicited resumes/candidate profiles submitted through our website or to personal e-mail accounts of employees of Satalyst are considered the property of Satalyst and are not subject to payment of agency fees. In order to be an authorised recruitment agency/search firm for Satalyst, any such agency must have an existing formal written agreement signed by an authorised Satalyst recruiter and an active working relationship with the organisation. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorised recruitment agencies/search firms, if the candidate submission process is not followed, no agency fees will be paid by Satalyst.